FAQ
Q: What is the Pistils & Pollen gift shop all about?
A: At Pistils & Pollen Gift Shop, we are passionate about inspiring and empowering plant enthusiasts like you to embrace the beauty of inspired botanical design and live your best plant life. Our gift shop is not just a place to buy products; it's a vibrant community that connects and encourages plant lovers to thrive together.
Q: Does Pistils & Pollen Gift Shop offer worldwide shipping?
A: Absolutely! We believe in spreading the joy of inspired botanical design far and wide, and that's why we offer worldwide shipping. There are, however, a few countries we can't deliver to due to legal or shipping carrier restrictions. Rest assured, we are continuously working to expand our reach and share our botanical enthusiasm with even more plant lovers around the globe.
Q: Will I incur customs fees for my order?
A: Customs fees may apply depending on your order's destination and fulfillment location. These fees are specific to each country and are paid directly to the appropriate customs agency by the customer. Our goal is to ensure transparency and avoid any surprises during your shopping experience.
Q: How are shipping rates calculated for international orders?
A: For international orders, we provide real-time shipping rates calculated by carriers during checkout. These rates consider factors such as the order fulfillment location, shipping destination, shipping method, and carrier pricing. We want to ensure you get the best shipping options for your inspired botanical goodies.
Q: What are the shipping options for domestic orders within the United States?
A: For our customers in the continental United States, we offer a flat shipping rate of $4.99 for domestic orders. Even better, we provide delightful free shipping for orders over $40. It's our way of spreading the plant life love and making it easier for you to cultivate your best plant life.
Q: What should I do if I receive a misprinted, damaged, or defective item?
A: We deeply care about your satisfaction and the quality of our products. If you encounter a misprinted, damaged, or defective item, simply send an email with your order number and photos of the item to help@pistilsandpollen.com within 30 days of receiving the product. We will promptly address the issue and provide a solution at our expense.
Q: How does the Pistils & Pollen gift shop handle lost packages during transit?
A: In the unfortunate event of a lost package during transit, please reach out to us via email at help@pistilsandpollen.com within 30 days after the estimated delivery date. We take lost packages seriously and will work diligently to investigate the situation and find a resolution that satisfies you.
Q: Can I return sealed goods and personal items?
A: For health and hygiene reasons, we cannot accept returns of sealed goods and personal items, including face masks. Please note that any returned orders with face masks cannot be reshipped and will be disposed of.
Q: Do you accept returns for buyer's remorse?
A: Except for customers residing in Brazil, we do not refund orders for buyer's remorse. If, however, you receive a misprinted, damaged, or defective item, please send an email with your order number and photos of the item to help@pistilsandpollen.com within 30 days of receiving the product, and we will gladly assist you.
Q: What if I am a customer residing in Brazil and wish to return an item?
A: Brazilian customers must contact help@pistilsandpollen.com within 7 consecutive days of receiving the item, providing a picture of the item. The return request will be evaluated, considering any use or destruction of the product. In such cases, refunds may not be possible.
Q: Are there any specific regulations for EU consumers regarding returns?
A: According to Article 16(c) and (e) of Directive 2011/83/EU, certain goods may not be eligible for withdrawal due to health or hygiene reasons, such as sealed goods and personalized items. As a result, we reserve the right to refuse returns at our sole discretion.
We are committed to providing you with an exceptional experience at our Pistils & Pollen gift shop. If you have any further questions or need assistance, our friendly customer service team is here to support you on your botanical journey. Let's grow, thrive, and make the world a more verdant place together!